Terms & Conditions

Effective Date: July 2026

Welcome to Rayyan Technology (“Rayyan”, “we”, “our”, or “us”). These Terms & Conditions govern your use of our website (rayyan.ae) and our products and services. By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.

1. Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms. You must not:

• Use the website in any way that violates applicable UAE laws or regulations.
• Attempt to gain unauthorized access to our servers, systems, or networks.
• Distribute viruses, malware, or any malicious software.
• Interfere with the website’s operation or security.
• Copy, reproduce, or exploit website content without prior written permission.

2. Services

Rayyan Technology provides professional IT services, including but not limited to:

• IT Infrastructure & Annual Maintenance Contracts (AMC)
• Network Infrastructure
• Cloud Solutions
• Cybersecurity Services
• CCTV & Access Control Systems
• Web Design & Development
• Custom Software Development
• IT Consultancy
• Managed IT Services

Service availability may vary depending on project requirements, client approval, and contractual agreements.

3. Quotations & Pricing

All quotations are valid for the period specified in the proposal.

Prices may change without prior notice unless confirmed through a signed agreement or accepted quotation.

Additional work requested outside the agreed scope may incur extra charges.

4. Payment Terms

Payment terms will be outlined in the quotation, proposal, or service agreement.

Unless otherwise agreed:

• Advance payments are non-refundable once work has commenced.
• Final payment is due upon project completion or according to agreed milestones.
• Delayed payments may result in suspension of services until outstanding balances are cleared.

5. Project Delivery

Project timelines depend on:

• Timely client approvals
• Availability of required content and information
• Third-party service providers
• Scope changes requested during development

Rayyan Technology is not responsible for delays caused by incomplete client information or external service providers.

6. Intellectual Property

Unless otherwise agreed in writing:

• Rayyan Technology retains ownership of all design concepts, source files, documentation, templates, and proprietary tools until full payment has been received.
• Upon full payment, the client receives ownership or usage rights as specified in the project agreement.
• Third-party software, plugins, themes, and licensed assets remain subject to their respective licenses.

7. Website Content

All content published on this website, including:

• Text
• Graphics
• Images
• Logos
• Icons
• Videos
• Downloads
• Software

is protected by applicable intellectual property laws.

Unauthorized reproduction or distribution is prohibited.

8. Third-Party Services

Our services may integrate with third-party providers including:

• Cloud platforms
• Payment gateways
• Domain registrars
• Hosting providers
• Microsoft
• Google
• AWS
• Other technology vendors

We are not responsible for interruptions, pricing changes, or service limitations imposed by these third-party providers.

9. Warranty Disclaimer

While we strive to provide reliable and secure technology solutions, we do not guarantee:

• Continuous website availability
• Error-free operation
• Complete protection against cyber threats
• Compatibility with all third-party systems

Services are provided on an “as available” basis unless otherwise stated in a written Service Level Agreement (SLA).

10. Limitation of Liability

To the fullest extent permitted by law, Rayyan Technology shall not be liable for:

• Business interruption
• Loss of profits
• Data loss
• Indirect or consequential damages
• Third-party failures
• Cybersecurity incidents beyond our reasonable control

Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

11. Client Responsibilities

Clients are responsible for:

• Providing accurate information
• Maintaining secure passwords
• Backing up important data unless backup services are included
• Reviewing and approving deliverables promptly
• Obtaining necessary permissions for provided content

12. Confidentiality

We treat client information as confidential and use reasonable security measures to protect business information shared during the course of our engagement.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, store, and process personal information.

14. Changes to These Terms

Rayyan Technology reserves the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from the use of this website or our services shall be subject to the jurisdiction of the competent courts of the UAE.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact details provided on our website.

Rayyan Technology
Dubai, United Arab Emirates

We are committed to providing secure, reliable, and innovative IT solutions that help businesses grow with confidence.